Return & Refund Policy

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1. Service-Based Returns

Since we offer service-based solutions (like battery, screen, and motherboard replacements), returns are not applicable once the service is completed and the device has been handed over/tested and accepted by the customer.

2. Parts Return

If you have purchased a replacement part (e.g., battery, adaptor, keyboard) without installation and want to return it, the following conditions apply:

Return Window: 7 days from the date of purchase.
Condition: The part must be unused, in original packaging, and free from physical damage.
Proof of Purchase: A valid invoice is required for processing the return.

3. Refund Policy

Eligible refunds will be processed within 7-10 business days after the returned product has been received and inspected.
If a service is cancelled before any work begins, a full refund will be issued.
No refunds are applicable after the successful completion of a repair/replacement service.

4. Non-Returnable Items

Installed parts (battery, keyboard, screen, etc.)
Damaged or used parts
Services already rendered

5. Exchange Policy

We allow exchanges only if the product delivered is defective or incorrect. Please notify us within 48 hours of delivery.

6. Contact for Returns

To initiate a return or discuss an issue, please contact us at:

📞 Customer Support: +9195289 84703

📧 Email: info@msilaptopservicecenter.in

Return & Refund Policy